Aguas de Benahavís has received the "Customer Service of the Year Chosen" award, within the category of water supply companies, in the Sotto Tempo service leaders contest

Aguas de Benahavís has been the best valued in the category of water supply companies, which means that it will be able to use the distinctive "Chosen Customer Service Service of the Year" in its communication for one year, a symbol of quality that shows the commitment of the different companies that are part of the group with offering the best service to their customers.

María Monzó Llopis, Director of Customers for the Agbar group, stated at the ceremony that the key factor for achieving good customer service from the group is "quick and efficient response through any channel, for most procedures and without neglecting that , in situations of vulnerability of any kind, proximity is our main value: for this reason, in addition to ensuring the best service in our non-face-to-face channels, we promote the role of service offices in our channel strategy”.

In addition, the winning companies have received an operational report with the details of the evaluation that allows them to continue improving their customer service. Likewise, María Monzó has assured that participating in the contest "allows us to have a broader and more objective vision of our strengths and weaknesses", and in this way "focus on the next actions to be carried out in the continuous improvement of customer service ”.

At Aguas de Benahavís, it is a priority to offer the best service, committing to a management model that places people at the center of the activity. For this reason, the company has promoted the Contigo Program, a multi-channel service that seeks to ensure that all customers without exception can easily access their services. It combines a commitment to strengthening remote channels to facilitate procedures at any time and place, with special attention to people in any situation of vulnerability. The objective is that each client can choose the channel through which they want to be attended according to their needs, enjoying greater time flexibility to carry out procedures and avoiding unnecessary waiting and travel.

In addition, special attention is paid to people in vulnerable situations, for which work has been done to identify digital, understanding, accessibility or economic barriers, and offer solutions.

In this sense, Aguas de Benahavís has deployed new services to act against barriers to understanding, through attention in new languages ​​and in sign language; In order to minimize the barriers to digitization, and to facilitate the carrying out of procedures in offices and by telephone, the request for a prior appointment has been made available to avoid waiting, and mechanisms have been implemented to be able to carry out procedures on behalf of other people. Likewise, for situations of economic vulnerability, the objective is to guarantee that all those people who may require any of the available aid (options such as "12 drops" - payment in installments with the same amount each month-, deferment and installment of debt without interest, rates and social funds) know them and can request them in a simple and agile way.

The Elected Customer Service of the Year contest was born in France in 2007 and arrived in Spain in 2011 with the aim of promoting the quality of company service, as well as helping customers choose the company that will offer them the best assistance.